Omni Features

📄️ Omni Login and Logout

This module explains how to log in and log out on Omni.

The Attendance screen is the operational heart of Omni, where agents manage customer interactions efficiently in an organized manner. Whether answering interactions, replying to messages, or tracking the status of Attendance requests, this screen is designed to provide an intuitive and productive experience.

📄️ Monitoring

The Monitoring Module of Omni allows real-time tracking of customer interactions and agents, facilitating operational management and ensuring a quick and organized response to clients.

📄️ Dashboard

Viewing Dashboards

📄️ Reports

Viewing Reports

📄️ Administrative

Managing your company's data

📄️ Contacts

Managing your contacts

📄️ Security

Cases in which it will not be possible to anonymize the contact:

📄️ Channels

Registering attendance channels

📄️ Broadcast

The Broadcast feature in Omni allows you to create, manage, and monitor mass messaging campaigns via WhatsApp and SMS, with control over contact groups, sending strategies, and result tracking.

📄️ Tools

Managing your system efficiently: optimize processes and save time!

📄️ Billings

Configuring Accounts

📄️ Email Sending Settings in Omni

Google Settings

📄️ Lira

What is Lira

📄️ Report Exports

Administrative reports that allow users to export various reports related to system administration.

📄️ DS Dialer

This section demonstrates how to configure the extra steps required for the DS Dialer to work correctly with Omni, allowing users to receive calls in an integrated way.

📄️ Mass Maintenance

This documentation is intended to guide users on how to perform mass actions in the system. Here you will find detailed instructions and best practices for executing updates, modifications, or maintenance on a large volume of data efficiently and safely. The goal is to facilitate the management of repetitive tasks and optimize time, ensuring data integrity and system functionality.