52 posts tagged with "Atualização"

Atualização 6.10

December 6, 2023 · One min read

💡 Feature

Do not allow the use of Parent Tag for ticket disposition
By default, this is allowed; if you wish to block it, you must go to your company registration, enable the restriction, and ask your users to log in again

🔐 Scale & Trust

Billings integration: From now on, if not properly configured, Omni will require the configuration and guide you through the procedures. This alert will appear under channel configuration and integration

🲲 Bug

For email media, fixed the date and time field to reflect the first message, aligning with other media types
Fixed the HSM scheduling screen for templates that do not contain variables
Fixed an issue where the customer-to-agent bonding (carteirização) backup agent did not work in certain cases
Fixed handling for cases where the broadcast system indicates an active ticket already exists, ensuring it is blocked for WhatsApp

November 29, 2023 · One min read

💡 Feature

Bulk Ticket Transfer: Allow the supervisor to transfer multiple tickets at once to another agent
Explanatory Video: https://www.youtube.com/watch?v=PJDOXAbeaw0
A new menu called Manager Tools was created in the documentation
Do not allow ticket disposition (except for voice) using the parent tag
This feature is disabled by default; it will be necessary to go to your company registration, activate it, and ask users to log in again
Audio speed-up and transcription option: Now the agent will see the option to speed up or transcribe a received audio right below the received audio file

🔐 Scale & Trust

In monitoring, agents in On Call and On Break statuses are now sorted in ascending order
In Closed Tickets, a search magnifying glass was added to help the agent find finished tickets more easily

🪲 Bug