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Atualização 4.0.14

· One min read

Release 4.0.14

🔐 Scale & Trust

  • For orgs that use IMAPI to download emails, it is now possible to change the application password directly in Omni
  • Created a parameter in the org to prevent inserting the last HSM or broadcast message sent to the client. This flag controls behavior at the time of distribution. Previous and future cases relative to the flag activation maintain the original session state. By default, it is set to “Do not display”
  • Changed the way internal comments are marked for “Session Started” on the operator screen. Now, the timestamp of when the session arrived in Queue and when it was delivered to the Agent will be shown for new sessions. Transfers are not included in this scope
  • Improved pagination in the LIRA Report screen
  • Consumidor.gov: Ability to view and prioritize messages from sessions in Queue
  • Blocking of active scheduling for new sessions

🪲 Bugs

  • Fixed issue to correctly display offline operators in the Agent Panel in case of reconnection
  • Fixed issue to correctly display internal comments made by managers on the agent’s service screen

Atualização 4.0.13

· One min read

Release 4.0.13

💡 Features

  • Bulk import of Shortcuts via CSV
  • Bulk import of Tags via CSV

🔐 Scale & Trust

🐞 Bugs

  • Fixed issue in service transfers, access grid, and bulk transfer to operator that caused sessions to get stuck
  • Fixed issue in Broadcast reports when the integration service no longer existed

Atualização 4.0.12

· One min read

Release 4.0.12

💡 Features

  • New filter on the service screen, allowing the limit of sessions displayed to be increased

🔐 Scale & Trust

  • Added field “Answered” in the survey report

🐞 Bugs

  • Fixed issue where a session being transferred via the access grid was also being tabulated at the same time

Atualização 4.0.11

· One min read

Release 4.0.11

🔐 Scale & Trust

  • Added reason for connection loss when the agent is using the dialer

🪲 Bugs

  • Fixed handling of sessions received from the bot with the same conversation_id but different sessions, which caused errors in message sending
  • Fixed issue to correctly display when the last sent/received message contains audio or a document
  • Fixed issue where, during the expiration process, if the client sent a new message, the expired session process now correctly restarts in the new flow
  • Fixed issue where, in some cases, WhatsApp media was showing incorrect dates in tracking

Atualização 4.0.8

· One min read

Release 4.0.8

💡 Features

  • Allow orgs to configure an additional color in the display of the number of sessions vs. capacity in Monitoring \ Service \ In Service
    • Currently, there are 2 colors: red (100% occupied) and green (less than 100% occupied). With this functionality, it will be possible to configure an intermediate color with a specific % of occupancy.

🔐 Scale & Trust

  • Added to the session the last HSM send when the return was initially directed to the bot.

🪲 Bugs

  • Fixed issue in the Digital Inbound Services screen where filtering by service did not respect the filter and returned all rows
  • Fixed issue in the IVR Report where, in cases of calls with transfers, the same services were being repeated

Atualização 4.0.7

· One min read

Release 4.0.7

💡 Features

  • Allow operators to configure how they want to receive platform notifications

🪲 Bugs

  • Fixed Scheduling to allow cancellation and added validation to check if the contact has a registered phone number
  • Fixed issue where, in some conditions, when a session was ended in queue, the contact was not released for a new session
  • Fixed overflow to human for assigned clients
  • Fixed issue to correctly display in email media when a session had more than 10 attachments
  • Fixed Activity Report with incorrect information in some cases where the filter was not respected
  • Fixed redistribution behavior of sessions originating from service transfer that were prioritized for an agent

Atualização 4.0.6

· 2 min read

Release 4.0.6

💡 Features

🔐 Scale & Trust

  • Consumidor.gov: Option to configure per org so that sessions do not return to the same agent but instead go back to the queue
  • For sessions generated by Broadcast, only the last send will be shown on the agent screen and in the history, making the session easier to understand
  • Productivity improvement in tag registration: in the service list, the option “All” has been added to quickly register the same tag across all services
  • Broadcast Sending Screen: new filter “Send Name” added to speed up the search for previous sends
  • New Visual Identity for the Broadcast \ Contact Group screen

🪲 Bugs

  • Fixed issue with Expired Sessions where the expiration alert message was being sent twice
  • Fixed issue in the org’s user report that incorrectly returned inactive users (adjustment only in the report, did not affect license control)
  • Fixed issue where in some cases the satisfaction survey remained active beyond the configured time
  • Fixed error when locating sessions without a first interaction on the service screen (valid only for new sessions)
  • Fixed issue in session history when a session expired in queue: the alert message was sent but not recorded in history, creating the impression that alerts were not sent

Atualização 4.0.5

· One min read

Release 4.0.5

🔐 Scale & Trust

  • Message status “Waiting for processing in the Broker” removed from all media except Chat and WhatsApp
  • New Visual Identity for the Campaign Screen in Broadcast
  • Display of Holding Status in the following screens:
    • Monitoring \ Service
    • Monitoring \ Service \ In Conversation
    • Monitoring \ Service with the ability to filter by multiple services

Note: Since we have asynchronous processes between expiration and the panel, there may be differences of a few seconds in the update.

🪲 Bugs

  • Fixed prioritization of service sessions when previously a session had been transferred to another service